Shipping Policy

Shipping Policy

At Zeloza, we are committed to delivering your jewelry with the utmost care and efficiency. We want you to enjoy your piece as quickly as possible, and we’ve outlined our shipping policy below for your convenience.

Processing Time
All orders are processed within 1–3 business days. You will receive an email confirmation once your order has been processed and is ready for shipment.

Shipping Methods & Rates
We offer a range of shipping options to ensure your order reaches you in a timely manner. Shipping costs are calculated at checkout based on the destination and selected shipping method.

• Standard Shipping: Typically 5–7 business days.
• Express Shipping: Typically 2–3 business days.
• Overnight Shipping: Delivered the next business day (available for select locations).

International Shipping
We currently offer international shipping to select countries. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

Order Tracking
Once your order has shipped, you will receive a tracking number to monitor the status of your delivery. Please allow up to 24 hours for tracking information to be updated.

Packaging
Each piece of jewelry is carefully packaged to ensure it arrives in perfect condition. We take great pride in presenting your purchase in a luxurious and protective box.

Missing or Damaged Items
While we strive for perfection, if your order arrives damaged or is missing items, please contact us within 7 days of receiving your order, and we will promptly assist you.

Returns & Exchanges
For information about returns and exchanges, please visit our Returns & Exchanges page.

Contact Us
If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to our customer service team at [customer service email] or [phone number]. We’re here to help!